Your QR Story is a unique service that allows you to create personalised video memories and profiles for your loved ones, friends, and family. Whether it’s for commemorating significant life events like weddings, anniversaries, birthdays, graduations, or remembering those who have passed away, Your QR Story helps you capture and preserve those special moments.

Using our easy-to-use video creation wizard, you can craft a personalised video memory. Once your video is ready, you’ll receive a unique page where you can add a detailed overview of the memory. This page will showcase your video, allow you to upload an unlimited number of images to a gallery, and link to an unlimited number of existing videos from platforms like YouTube and Vimeo. Friends and family can also share their memories and contribute images to the gallery.

Each memory is linked to a unique URL, which can be accessed via a high-quality stainless steel QR code that we sent to you. This QR code comes in biodegradable packaging along with seeds for planting, symbolising the growth and preservation of memories.

In addition, you can order various additional items like extra QR codes, solid oak plaques, stakes, keyrings, flower vases, urns, and crosses to personalise your memory further.

The process of creating Your QR Story is simple and involves three steps: 1. Order: Place your order to start creating your unique memory. 2. Create the Video: Use our video creation wizard to make your personalised video. 3. Edit your Profile: Customise your memory page with a detailed overview, additional videos, and images.

Your QR Story makes it easy to preserve and share your cherished memories with loved ones in a meaningful and lasting way.

Creating a video memory with Your QR Story is a straightforward and user-friendly process. Here’s how it works:

Place Your Order:
Begin by placing an order on our website. Once your order is confirmed, you will be forwarded to your dashboard where you can begin creating your video with our video creation wizard.

Use the Video Creation Wizard:
1. Start by choosing your introduction: Choose from a variety of introductions that suit the tone and style of your memory.
2. Upload Media: Upload your own background music or choose your background music from our extensive library.
3. You can include up to 10 chapters in your video. Each chapter can contain a heading, introduction, three images and voice narration.
4. Choose your template colour. We have a variety of colours for you to choose from.
5. Preview the Video: Once you’ve added all your content, preview the video to ensure everything looks perfect. If there is anything you are not happy with, you can make adjustments.
6. Once you are completely happy, you can build the video.

Your Memory Profile:
1. Once your video memory has been processed, the system will automatically add it to your profile page, for anyone to view.
2. You can now begin building the profile and provide a detailed overview of the memory, including descriptions, dates, and other relevant information.
3. Link Additional Media: Link to other existing videos on platforms like YouTube and Vimeo, and upload an unlimited number of images to the gallery.
4. Invite Contributions: Allow friends and family to add their memories and images to the gallery, enriching the memory with multiple perspectives.

The process ensures that creating a video memory is both simple and meaningful, allowing you to focus on celebrating and preserving the special moments of life.

Your QR Story offers three distinct plans to suit your needs for preserving and cherishing your video memories: 5 years, 10 years, and a Lifetime plan. Here’s an in-depth explanation of how each plan works and how your memory can be cherished:

1. The Essential - 5-Year Plan
With our Essential 5-Year Plan, your video memory will be securely hosted and accessible for a period of five years. This plan is ideal for short-term commemorations and events where you want to share and revisit the memory for a limited time. During these five years, you and your loved ones can:
Access the Memory Page: Easily scan the QR code to view the memory at any time.
Share and Interact: Share the unique URL with friends and family, allowing them to view the video and contribute their own photos and memories to the gallery.
Regular Updates: Keep the memory updated with new images and videos, ensuring it remains a dynamic and living tribute.

2. The Premium - 10-Year Plan
Our Premium 10-Year Plan extends the duration of your memory’s availability to a decade, making it suitable for longer-term memorials and celebrations. This plan ensures that significant milestones and anniversaries are covered, allowing you to:
Celebrate Milestones: Revisit the memory during key anniversaries, birthdays, and other significant dates.
Encourage Contributions: Over the years, friends and family can continue to add their memories, photos, and messages, enriching the original memory.
Enhanced Stability: Benefit from our reliable secure hosting and support, ensuring that the memory remains accessible without any interruptions for ten years.

3. Lifetime Plan
The Lifetime Plan provides perpetual access to your video memory, making it a permanent tribute that can be passed down through generations. This plan is perfect for enduring memorials and life events you want to be remembered forever. With the Lifetime Plan, you get:

Enduring Legacy: Create a lasting digital legacy that future generations can access and cherish.
Continuous Contributions: Friends and family can continue to add to the memory over the years, creating a rich, evolving narrative.
Permanent Access: Enjoy peace of mind knowing that the memory will always be there, accessible at any time without concerns about expiration.

Cherishing the Memory

Regardless of the plan you choose, your QR Story memory can be cherished in the following ways:
Easy Access: The stainless steel QR code provided can be placed on plaques, keyrings, or other keepsakes, ensuring the memory is always a scan away.
Shared Experience: Friends and family can easily share the QR code, allowing everyone to access and contribute to the memory.
Interactive Gallery: The ability to upload unlimited images and link multiple videos means the memory page can grow and evolve, capturing the essence of the person or event being commemorated.
Symbolic Planting: The seeds included in the biodegradable packaging we include with all QR Codes can be planted as a living tribute, creating a physical reminder of the digital memory.
Customisation: Order additional QR codes, plaques, and other items to ensure the memory is present in various meaningful places.

By selecting one of these plans, you ensure that your cherished memories are preserved, celebrated, and shared in a manner that best suits your needs and the significance of the event or person being remembered.

Yes, you can make changes to your video memory at any time. Our platform is designed to be flexible and user-friendly, allowing you to update continuously and personalise your memory page as needed. Here’s an in-depth explanation of how you can edit and enhance your video memory:

Editing the Video Memory

Update the Video:

Modify Existing Content: If you wish to change the existing video, you can use our video creation wizard to make edits. This includes adding new footage, rearranging clips, changing text, updating voice narration, or updating the background music.
Replace the Video: You can replace the entire video with a new one at any time. Simply login and use the video creation wizard to create the new video, and it will take the place of the previous one on your memory page.
Add or Remove External Videos:

Link External Videos: You have the option to share an unlimited number of videos from external sources like YouTube, Vimeo, and other video platforms. This allows you to incorporate related videos or tributes created by others.
Remove Linked Videos: If certain external videos are no longer relevant or appropriate, you can easily remove those links from your memory page.
Upload Additional Videos:

Continuous Uploads: You can upload a limited number of videos you can upload to your memory page. Whether you capture new moments or find old footage, you can continuously add these to enrich the memory.
Remove or replace Linked Videos: If certain external videos are no longer relevant or appropriate, you can easily remove those links from your memory page.

Updating the Image Gallery

Unlimited Uploads: You can upload an unlimited number of images to the gallery at any time. This ensures that the memory page grows and evolves with more visual content.
High-Quality Images: The platform supports high-resolution images, so you can ensure that the visual quality of your memories is preserved.

Remove or Replace Images

Manage Gallery Content: If certain images no longer fit or you want to replace them with better ones, you can easily remove or replace them. This keeps the gallery relevant and up-to-date.

Contributions from Friends and Family

Share Memories:
Invite Contributions: Friends and family can share their own memories which will be preserved forever, and you can add their images to the gallery. This collaborative feature allows the memory to reflect multiple perspectives and experiences.
Ongoing Participation: There is no time limit on when contributions can be made, allowing for continuous interaction and updates.

Moderate Contributions:

Control Content: As the memory creator, you can moderate and approve the contributions made by others. This ensures that all shared content aligns with the intended tone and sentiment of the memory.

Technical Support and Assistance

User-Friendly Interface: Our platform is designed to be intuitive and easy to navigate, making it simple for you to make changes whenever needed.
Customer Support: If you encounter any difficulties or have questions about editing your memory, our customer support team is available to assist you.
Enhanced Flexibility

Real-Time Updates: Any changes you make to your video memory are reflected in real-time, ensuring that the memory page is always current and accurate.

Access from Anywhere

You can make edits and updates from any device with internet access, providing the flexibility to manage your memory on-the-go.
By allowing continuous updates and contributions, Your QR Story ensures that your memory remains a living, evolving tribute that accurately reflects the cherished moments and sentiments of everyone involved. This dynamic capability not only enhances the personalization of your memory but also fosters a deeper connection among friends and family as they share and preserve their memories together.

Anyone with access to the QR code can view your video memory. The QR code acts as a key to unlock the digital memory page, ensuring that only those who possess the code can access the content. Here’s an in-depth explanation of how this works and the implications for privacy and sharing:

Access via Unique QR Code

Personalised Access: Each memory page is linked to a unique, high-quality stainless steel QR code. This QR code is generated specifically for your memory, ensuring that the link is distinct and secure.
Easy Scanning: The QR code can be scanned using any smartphone or device with a QR code reader, providing quick and easy access to the memory page.

Distribution of QR Code

Control Over Sharing: You have complete control over who receives the QR code. You can share it with friends, family, and anyone you want to have access to the memory.
Physical and Digital Sharing: The QR code can be shared physically (on plaques, keyrings, etc.) or digitally (via text, email, social media, order of service, invitations, etc.), allowing flexibility in how you distribute access.

Privacy and Security

Exclusive Access:

Restricted Viewing: Only individuals who have the QR code can view the memory page. This ensures that access is limited to those you trust and choose to share the code with.
No Public Listings: The memory page is not publicly searchable or listed on the internet, adding an extra layer of privacy.
Secure Hosting & Encrypted Data: Your memory page and its contents are hosted on a secure platform with encryption protocols to protect your data.
Regular Backups: Our platform performs regular backups to ensure that your memories are safe and retrievable, even in the event of technical issues.

Sharing and Contributions

Inviting Contributions

Shared Access: By sharing the QR code, you can invite friends and family to contribute to the memory page. They can add their own photos, videos, and messages, enriching the overall memory.
Moderation Control: As the memory creator, you retain the ability to moderate and approve contributions, ensuring that all added content aligns with your vision.

Collaborative Memory

Family and Friends: The QR code allows for a collaborative approach to memory sharing. Family and friends can easily scan the code at gatherings, events, or individually, fostering a sense of collective remembrance.
Remote Access: Because the QR code can be scanned from anywhere, loved ones who are not physically present can still access and contribute to the memory, ensuring inclusivity.

Practical Uses of the QR Code

Physical Memorials

Plaques and Markers: Place the QR code on plaques, headstones, urns, or garden markers to provide a tangible link to the digital memory.
Keepsakes: Distribute QR codes on keepsakes like keyrings, photograph frames, or cards, making it easy for recipients to access the memory at any time.
Events and Gatherings:

Ceremonies and Celebrations: Share the QR code during significant events like funerals, weddings, anniversaries, or birthdays, allowing attendees to access and contribute to the memory.
Digital Invitations: Include the QR code in digital invitations or event announcements, ensuring that everyone who is invited can access the memory page.

Advantages of QR Code Access

Simplicity: QR codes are simple to use and require no technical expertise, making them accessible to all age groups.
Instant Access: Scanning a QR code provides instant access to the memory page, enhancing the user experience.
Versatility: QR codes can be integrated into various formats and materials, offering creative ways to share and access the memory.
By utilising a QR code, Your QR Story ensures that your video memory is accessible yet secure, providing a perfect balance between sharing cherished moments and maintaining privacy. This system allows you to control who views the memory while making it easy for friends and family to connect and contribute, fostering a rich and collaborative celebration of life’s significant events.

We offer three packages:

1. The Essential - 5-Year Plan
With our Essential 5-Year Plan, your video memory will be securely hosted and accessible for a period of five years. This plan is ideal for short-term commemorations and events where you want to share and revisit the memory for a limited time. During these five years, you and your loved ones can:
Access the Memory Page: Easily scan the QR code to view the memory at any time.
Share and Interact: Share the unique URL with friends and family, allowing them to view the video and contribute their own photos and memories to the gallery.
Regular Updates: Keep the memory updated with new images and videos, ensuring it remains a dynamic and living tribute.

2. The Premium - 10-Year Plan
Our Premium 10-Year Plan extends the duration of your memory’s availability to a decade, making it suitable for longer-term memorials and celebrations. This plan ensures that significant milestones and anniversaries are covered, allowing you to:
Celebrate Milestones: Revisit the memory during key anniversaries, birthdays, and other significant dates.
Encourage Contributions: Over the years, friends and family can continue to add their memories, photos, and messages, enriching the original memory.
Enhanced Stability: Benefit from our reliable secure hosting and support, ensuring that the memory remains accessible without any interruptions for ten years.

3. Lifetime Plan
The Lifetime Plan provides perpetual access to your video memory, making it a permanent tribute that can be passed down through generations. This plan is perfect for enduring memorials and life events you want to be remembered forever. With the Lifetime Plan, you get:

Enduring Legacy: Create a lasting digital legacy that future generations can access and cherish.
Continuous Contributions: Friends and family can continue to add to the memory over the years, creating a rich, evolving narrative.
Permanent Access: Enjoy peace of mind knowing that the memory will always be there, accessible at any time without concerns about expiration.

Yes, you can make changes to your video memory at any time. Our platform is designed to be flexible and user-friendly, allowing you to update continuously and personalise your memory page as needed. Here’s an in-depth explanation of how you can edit and enhance your video memory:

Editing the Video Memory

Update the Video: Modify Existing Content: If you wish to change the existing video, you can use our video creation wizard to make edits. This includes adding new footage, rearranging clips, changing text, updating voice narration, or updating the background music.
Replace the Video: You can replace the entire video with a new one at any time. Simply login and use the video creation wizard to create the new video, and it will take the place of the previous one on your memory page.
Add or Remove External Videos: Link External Videos: You have the option to share an unlimited number of videos from external sources like YouTube, Vimeo, and other video platforms. This allows you to incorporate related videos or tributes created by others.
Remove Linked Videos: If certain external videos are no longer relevant or appropriate, you can easily remove those links from your memory page.
Upload Additional Videos: Continuous Uploads: You can upload a limited number of videos you can upload to your memory page. Whether you capture new moments or find old footage, you can continuously add these to enrich the memory. Remove or replace Linked Videos: If certain external videos are no longer relevant or appropriate, you can easily remove those links from your memory page.

Updating the Image Gallery

Unlimited Uploads: You can upload an unlimited number of images to the gallery at any time. This ensures that the memory page grows and evolves with more visual content.
High-Quality Images: The platform supports high-resolution images, so you can ensure that the visual quality of your memories is preserved.

Remove or Replace Images

Manage Gallery Content: If certain images no longer fit or you want to replace them with better ones, you can easily remove or replace them. This keeps the gallery relevant and up-to-date. Contributions from Friends and Family Share Memories:
Invite Contributions: Friends and family can share their own memories which will be preserved forever, and you can add their images to the gallery. This collaborative feature allows the memory to reflect multiple perspectives and experiences.
Ongoing Participation: There is no time limit on when contributions can be made, allowing for continuous interaction and updates.

Moderate Contributions:

Control Content: As the memory creator, you can moderate and approve the contributions made by others. This ensures that all shared content aligns with the intended tone and sentiment of the memory.

Technical Support and Assistance

User-Friendly Interface: Our platform is designed to be intuitive and easy to navigate, making it simple for you to make changes whenever needed.
Customer Support: If you encounter any difficulties or have questions about editing your memory, our customer support team is available to assist you.
Enhanced Flexibility Real-Time Updates: Any changes you make to your video memory are reflected in real-time, ensuring that the memory page is always current and accurate.

Access from Anywhere

You can make edits and updates from any device with internet access, providing the flexibility to manage your memory on-the-go. By allowing continuous updates and contributions, Your QR Story ensures that your memory remains a living, evolving tribute that accurately reflects the cherished moments and sentiments of everyone involved. This dynamic capability not only enhances the personalization of your memory but also fosters a deeper connection among friends and family as they share and preserve their memories together.

We offer three competitively priced packages to suit your needs:

Essential Package (5 years): £99.00
Premium Package (10 years): £149.00
Lifetime Package: £199.00

Each package provides exceptional value, ensuring your cherished memories are preserved and easily accessible. With our professional service, high-quality materials, and secure hosting, you'll find our offerings worth every penny.

Yes, you can order additional QR code plaques in any quantity. We understand that more family members, friends, or colleagues may want to have a QR code to access the cherished video memory. Made from high-quality and durable stainless steel, the laser-etched QR code is designed to last a lifetime, ensuring your video memory remains easily accessible. Additional QR codes are always available to order to accommodate your needs.

We aim to have all orders completed within 72 hours. Here’s how the process works:

1. Order Your QR Story and Create an Account
2. QR Code Creation: Your unique, high-quality stainless steel QR code plaque will be created in-house by our team.
3. Delivery: Your QR code plaque, presented in a plantable box, will be prepared and shipped to you. We aim to have everything completed and ready for delivery within 72 hours.

If you have any questions or need further assistance, please contact us at hello@yourqrstory.com. We are here to ensure your experience is smooth and satisfactory.

Creating a video memory with Your QR Story is a straightforward and user-friendly process. Here’s how it works:

Place Your Order:
Begin by placing an order on our website. Once your order is confirmed, you will be forwarded to your dashboard where you can begin creating your video with our video creation wizard.

Use the Video Creation Wizard:
1. Start by choosing your introduction: Choose from a variety of introductions that suit the tone and style of your memory.
2. Upload Media: Upload your own background music or choose your background music from our extensive library.
3. You can include up to 10 chapters in your video, each chapter can contain a heading, introduction, three images and voice narration.
4. Choose your template colour. We have a variety of colours for you to choose from.
5. Preview the Video: Once you have added all your content, preview the video to ensure everything looks perfect. If there is anything you are not happy with you can make adjustments.
6. Once you are completely happy you can build the video.

Your Memory Profile:
1. Once your video memory has been processed, the system will automatically add it to your profile page, for anyone to view.
2. You can now begin building the profile and provide a detailed overview of the memory, including descriptions, dates, and other relevant information.
3. Link Additional Media: Link to other existing videos on platforms like YouTube and Vimeo, and upload an unlimited number of images to the gallery.
4. Invite Contributions: Allow friends and family to add their memories and images to the gallery, enriching the memory with multiple perspectives.

The process ensures that creating a video memory is both simple and meaningful, allowing you to focus on celebrating and preserving the special moments of life.

If you have any questions or need assistance during the process, feel free to contact us at hello@yourstqry.com. We're always here to help!

At Your QR Story, we aim to make the file upload process as seamless as possible by supporting a variety of common formats. Here’s a detailed overview of the file formats we accept:

1. Music Files: You can upload your preferred music tracks in the .mp3 format. This allows you to choose the perfect soundtrack to accompany your video memory, adding a personal and emotional touch.
2. Video Files: We accept video files in the following formats:
   • .mp4: A widely used format known for its compatibility and high quality.
   • .mov: Often used by Apple devices, this format is also supported for high-quality video.
   • .3gp: Commonly used for videos recorded on mobile phones, this format is also accepted.
3. Image Files: You can upload images in the following formats:
   • .jpg: A popular format for photos, known for its balance of quality and file size.
   • .png: Ideal for images that require transparent backgrounds or higher quality.
4. Text and Voice: You can enter your text and voice narration directly into each chapter of your video memory. This allows for customisation and ensures that Your QR Story is told exactly how you want it.
5. Additional Information: If you have any additional information or documents that you would like to include, you can upload them in a .pdf format. This is useful for sharing detailed narratives or supplementary content.

By supporting these formats, we ensure that you have the flexibility to include a wide range of media in your video memory. If you have any questions or need assistance with uploading your files, please don’t hesitate to contact our support team at hello@yourqrstory.com. We’re here to help you every step of the way.

When you upload your files, they are transferred through a secure, encrypted connection to our servers, ensuring that your data is protected from unauthorised access during the upload process. Once uploaded, your files are stored in your personal administration area. This area is password-protected and accessible only by you, ensuring that your files remain private and secure. After your video memory has been created and you are satisfied with the final product, you have the option to delete your files from our servers. This ensures that no unnecessary data remains stored, further protecting your privacy.

While we understand the sentimental value of old photographs, we are unable to accept posted photographs for several important reasons:

1. Mailing physical photographs poses a risk to your personal privacy and security. There is always a possibility of loss or damage during transit, which could result in your precious memories being compromised.
2. Our digital upload system is designed to be fast and efficient. By uploading your photos directly through our secure platform. Mailing physical photos would significantly slow down your video creation process, delaying the creation of your video memory.
3. Uploading your photos digitally is more convenient for you. It eliminates the need to visit a post office and ensures that you have a backup of all your photos since they remain in your possession.

Absolutely, we are here to assist you with any help you need to convert your files. At Your QR Story, we understand that converting files to the required formats can sometimes be challenging, especially if you are not familiar with the necessary tools or software. Our dedicated support team is always ready to assist you. Whether you need help converting photos or videos to the required formats, we can provide step-by-step guidance to ensure your files meet our system requirements.

We are committed to making the process as smooth and stress-free as possible for you. If you need help converting your files, please don’t hesitate to reach out to us at hello@yourqrstory.com. Our team is here to support you every step of the way, ensuring that your cherished memories are preserved in the best possible quality.

Yes, you can update your video after it has been published. Our platform is designed to be flexible, allowing you to make changes and enhancements to your video memory at any time. Here’s an in-depth explanation of how you can update your video and the various options available:

Updating Your Published Video

Accessing the Video Creation Wizard:
Login to Your Account: Start by logging into Your QR Story account using your credentials.
Navigate to Your Memory Page: Go to the specific memory page you want to update. This is where you will find the options to edit your content.
Editing the Existing Video:
Modify Existing Content: Use the video creation wizard to make changes to your existing video. This can include:
Adding New Footage: Upload new video clips that you want to include in the memory.
Rearranging Clips: Change the order of the clips to better reflect the narrative you want to create.
Updating Text and Captions: Edit the text and captions to include new information or correct any errors.
Changing Background Music: Select new background music or upload your own to update the video’s soundtrack.
Adding or Changing Narration: You can add or edit your voice narration to add any updated information.
Preview and Save: After making the desired changes, preview the updated video to ensure everything looks perfect. Once satisfied, save the changes, and the updated video will replace the previous version on your memory page.
Replacing the Entire Video:
Upload a New Video: If you prefer to replace the entire video, you can create a new one. This new video will take the place of the old one on your memory page.
Delete the Old Video: Optionally, you can delete the old video if it is no longer relevant or needed.

Adding and Removing External Videos

Linking External Videos:
Add New Links: You can add links to new external videos from platforms like YouTube, Vimeo, and others. These links will appear on your memory page, providing additional content related to the memory.
Remove Unwanted Links: If certain external videos are no longer relevant, you can remove these links to keep your memory page up-to-date.

Uploading Additional Content

Adding More Videos:
Continuous Uploads: You can upload videos to our servers to add to your memory page. Capture new moments or find old footage and upload them to keep the memory dynamic.
Enhanced Narrative: By adding more videos over time, you can create a richer and more comprehensive narrative of the memory.
Updating the Image Gallery:
Upload New Images: Continuously add new images to the gallery to reflect ongoing events and memories.
Manage Gallery Content: Remove or replace images to ensure the gallery remains relevant and visually appealing.

Ensuring Continuity and Engagement

Real-Time Updates:
Instant Reflection: Any changes you make to your video memory are reflected in real-time, ensuring that viewers always see the most current version.
Frequent Updates: Regularly updating the memory page keeps it engaging and relevant for friends and family who visit the page.
Collaborative Contributions:
Invite and Moderate Contributions: Encourage friends and family to contribute their own videos, images, and messages. As the memory creator, you can moderate and approve these contributions.
Continuous Enrichment: Contributions from others add depth and multiple perspectives to the memory, making it a richer and more inclusive tribute.

By offering the ability to update your video memory at any time, Your QR Story ensures that your digital tribute remains dynamic, relevant, and reflective of ongoing events and memories. This flexibility allows you to enhance continuously and personalise the memory, keeping it meaningful for you and your loved ones.

Yes, absolutely! You can order additional QR codes and items at any time. Our service is designed to provide flexibility and convenience, allowing you to obtain multiple QR codes and other items for various uses. Here’s an in-depth explanation of how you can order additional plaques and the benefits of having them:

Ordering Additional QR Codes and Items

How to Place an Order:
Login to Your Account: Start by logging into Your QR Story account.
Navigate to the Order Section: Go to the section of the website where you can manage your orders.
Select Additional Items: Choose the option to order additional items. You will be able to select the quantity and type of items you need.
Customise Your Order: Specify any customisation options available, such as the design, material, and size of the items.
Complete the Purchase: Follow the prompts to complete your purchase. You will receive confirmation of your order and estimated delivery times.
Types of Additional Items Available:
Materials: Items are available in various materials, including stainless steel, solid oak, and other durable options.
Sizes and Designs: Choose from different sizes and designs to suit your needs. Whether you need a small, discreet item or a larger, more prominent one, there are options available.
Mounting Options: Select items with different mounting options, such as stakes for outdoor use, adhesive backing for flat surfaces, or hanging options for walls.
Benefits of Additional Items

Multiple Locations:
Versatile Placement: Having multiple items allows you to place them in various meaningful locations. This could include home, garden, memorial sites, or any place that holds significance.
Accessibility for All: Ensure that different family members and friends can easily access the memory by placing items in locations convenient for them.
Durability and Longevity:
High-Quality Materials: Our items are made from high-quality materials designed to withstand the elements, ensuring they remain legible and functional over time.
Biodegradable Packaging: The items are delivered in environmentally friendly biodegradable packaging, including seeds for planting as a symbolic gesture.
Enhanced Memorial Experience:
Memorial Sites: Place items at memorial sites, grave sites, or urns to provide a digital link to the memory page, allowing visitors to connect with the digital tribute easily.
Events and Gatherings: Use additional items during events like funerals, weddings, anniversaries, or family gatherings to allow guests to access and contribute to the memory. Your dashboard will provide you with a QR Codes in high resolution printable format for adding to an order of service, invitation, greeting card or any other printable media.

Customisation and Personalisation:
Personal Touch: Customise all items to reflect the personality or the significance of the memory. Options for engraving names, dates, or messages are available.
Special Occasions: Order additional items for special occasions such as anniversaries, commemorations, or as gifts for family members to ensure the memory is honoured and preserved.
Process for Existing Customers

Existing Memory Page:
Same QR Code: All additional items will feature the same QR code linked to your existing memory page, ensuring consistent access.
Seamless Integration: The new items will seamlessly integrate with your current setup, providing additional points of access without requiring any changes to the memory page.

Order Management:
Track Your Order: Easily track your order through your account, ensuring you know the status and estimated delivery times.
Customer Support: If you have any questions or need assistance with your order, our customer support team is available to help.
By offering the ability to order additional items, Your QR Story ensures that you can extend the reach and accessibility of your cherished memories. This flexibility allows you to honour and share the memory in multiple locations, enhancing the overall memorial experience for you and your loved ones.

Absolutely! At Your QR Story, we welcome you to create and upload new memories at any time. Start by logging in to your existing Your QR Story account dashboard. This ensures that all your memories are managed and stored in one secure place. Once logged in, click onto the "Add Another Story" button in your account dashboard. This is where you can begin the process of creating a new video memory.

Maintaining your QR Code plaque is minimal but important to ensure it remains legible and functional over time. Your QR code is crafted from high-quality stainless steel with a laser-etched finish, designed to withstand the elements and remain durable for a lifetime. The stainless steel material used for your QR code plaque is exceptionally durable and resistant to corrosion, rust, and weathering. This ensures that the QR code remains intact and legible, even when exposed to outdoor conditions.

Here’s an in-depth explanation of how to maintain your QR Code and Additional Items and the best practices for their care:

Maintaining Your Stainless Steel QR Code

Regular Cleaning

1. Initial Satisfaction Guarantee: If you are not satisfied with the service or quality of our products you must contact us immediately. We will always correct any errors and attempt to remedy any problems.
   
2. Cancellation Before QR Code Creation: If you not satisfied with the video memory portal or profile, you can request to cancel your order. This must be done before the QR code and any additional items have been created and shipped. In such cases, we will cancel your order and process a refund.
3. Order Process: We take order completion as your acceptance of our service and product. At this point, we will proceed with the creation of your high-quality stainless steel QR code and any additional items.
4. No Refund After Creation: The custom nature and uniqueness of our QR codes and any additional Items means they cannot be reused or resold so all sales are final.
5. How to Request a Cancellation: If you wish to cancel your order before your QR code and any additional items have been created, please contact our support team immediately at hello@yourqrstory.com. Provide your order details and the reasons for your dissatisfaction, and we will process your cancellation promptly.
6. Quality Commitment: We are committed to delivering a high-quality product and will work closely with you to make any necessary adjustments during the amendment process. Our goal is to ensure that you are delighted with your video memory.

We value your trust and satisfaction and are dedicated to providing a service that meets your needs. If you have any questions or concerns about our cancellation policy, please do not hesitate to contact us.

1. Personal Choice: We encourage you to choose music that holds special significance to you and your loved ones. Whether it’s a favorite song, a piece of classical music, or a specific track that evokes cherished memories, your choice of music can add a deeply personal touch to your video tribute.
2. No Public Display: Since the video memory is intended for personal use and private viewing, it is not subject to the same copyright restrictions as publicly distributed content. This means you can include commercially available music without concerns about licensing or reproduction rights.
3. Submission Process: When you create your video memory you will be asked if you would like to upload a background music file in mp3 format, you can also choose a song from our library. If your song is not available you can request the song, we will purchase it and add the song to the library.
   
4. Music Integration: Our video creation wizard will seamlessly integrate your chosen music into the video, ensuring that it complements the visuals and enhances the overall emotional impact of your memory tribute.
5. Emotional Impact: Music is a powerful tool for evoking emotions and memories. By selecting a track that is meaningful to you, you can create a more poignant and memorable tribute that resonates with viewers.
6. Quality and Editing: Our video creation wizard will ensure that the music is edited to fit the duration of your video memory, providing smooth transitions and a cohesive viewing experience.

If you have any specific requests or need assistance in choosing the right music for your video memory, please do not hesitate to contact us. We are here to help you create a beautiful and personalised tribute that reflects your unique memories and emotions.

Yes, absolutely! At Your QR Story, we encourage you to personalise your video memory with your own words. Here’s how you can include your text and voice in the video:

1. Text Submission: When you upload your video footage and photos, you will have the option to enter the text you would like to include directly into the timeline. This text can be used as captions, titles, or introduction segments within the video.
2. Voice Recording: Each chapter allows you to record a 20 second narration segment of your voice and upload it to the video. Our video creation wizard will carefully incorporate your voice recording into the video, ensuring it aligns perfectly with the visual elements of the chapter.
3. Guidance and Assistance: If you need help deciding how to include your text or voice recording, our team is here to assist you. We can provide suggestions and guidance on how to best integrate your personal words to enhance the overall impact of your video memory. Each segment of the video creation process has helpful suggestions and explanations.
4. Customisation: Whether you choose to include written text or a voice recording or both, our video creation wizard will ensure that your words are seamlessly integrated into the video. This personalisation adds a unique and heartfelt touch to your memory, making it even more special and meaningful.

By including your own words, you can convey personal messages, stories, or sentiments that make the video memory truly yours. If you have any questions or need assistance with this process, please feel free to contact us at hello@yourqrstory.com. We are here to help you create a video memory that is as personal and unique as the moments it captures.

1. Flexibility and Control: Creating the video yourself gives you complete control over the content and presentation. You can use your preferred software and style to ensure that the video reflects your personal touch and vision.
2. Guidance and Support: We are here to help you throughout the process. If you need assistance with video editing software or have any questions about creating the video, our support team is available to provide guidance. Contact us at hello@yourqrstory.com for any help you need.
3. Recommended Tools: We can recommend user-friendly video editing tools and software that you can use to create your video. Whether you are a beginner or have some experience with video editing, we can suggest the best options for your needs.
4. File Specifications: Ensure that your video meets our file specifications for a smooth upload process. We accept videos in MP4 format, which is widely compatible with most video editing software. If you have any questions about the technical requirements, we are here to assist you.
5. Upload Process: Once your video is ready, simply log in to your account on our platform and upload your completed video. We will then proceed with creating your high-quality stainless steel QR code plaque and securely host your video on our servers.
6. Quality Assurance: Even though you are creating the video yourself, we still ensure that the final product meets our high standards. We will review the video to make sure it is suitable for our hosting service and provide any necessary feedback.

Creating your own video memory allows you to infuse it with your personal touch while still benefiting from our professional services and support. We are committed to making the process as easy and enjoyable as possible for you. If you need any assistance along the way, please do not hesitate to reach out to us.

The maximum number of photos you can include in your video memory is thirty you can upload an unlimited number of images to the gallery. Visitors to your profile page can also upload images which you can add to the gallery. As an explanation of our video memory limitation, each video consists of 10 chapters, so that works out to three photos for each chapter, each image is displayed for approximately 7 seconds. Here’s a detailed explanation to help you understand the full process:

1. Total Length: Our full 10 chapter video memory will last for 5 minutes 15 seconds. This duration provides a balance between being comprehensive and engaging without overwhelming viewers. Each chapter lasts for a total of 30 seconds, there is an intro of 5 seconds and an outro of 10 seconds added to each video, so that totals 5 minutes 15 seconds.
2. Photo Transitions: The speed of transitions between images plays a crucial role in the overall feel of your video, we feel a 7 second transition is perfect.
3. Our Recommendation: We recommend creating all 10 chapters of your video, that means you will display a total of 30 photos, with chapter heading, introducxtion and narration. We believe adding 3 photos per chapter is a great way to maintain a good balance and ensure smooth transitions. This allows each photo to be displayed for a sufficient amount of time, creating a more enjoyable viewing experience.
4. Customisation: We understand that every memory is unique, so if you have specific requirements or need advice on the best way to structure your video, our team is here to help. We can provide personalised recommendations based on your content to ensure the final product meets your expectations.

If you have any questions or need further assistance, please feel free to contact us at hello@yourqrstory.com. We're here to help you create a beautiful and meaningful video memory.

At Your QR Story, we aim to make the file upload process as seamless as possible by supporting a variety of common formats. Here’s a detailed overview of the file formats we accept:

1. Music Files: You can upload your preferred music tracks in the .mp3 format. This allows you to choose the perfect soundtrack to accompany your video memory, adding a personal and emotional touch.
2. Video Files: We accept video files in the following formats:
   • .mp4: A widely used format known for its compatibility and high quality.
   • .mov: Often used by Apple devices, this format is also supported for high-quality video.
   • .3gp: Commonly used for videos recorded on mobile phones, this format is also accepted.
3. Image Files: You can upload images in the following formats:
   • .jpg: A popular format for photos, known for its balance of quality and file size.
   • .png: Ideal for images that require transparent backgrounds or higher quality.
4. Text and Voice: You can enter your text and voice narration directly into each chapter of your video memory. This allows for customisation and ensures that Your QR Story is told exactly how you want it.
5. Additional Information: If you have any additional information or documents that you would like to include, you can upload them in a .pdf format. This is useful for sharing detailed narratives or supplementary content.

By supporting these formats, we ensure that you have the flexibility to include a wide range of media in your video memory. If you have any questions or need assistance with uploading your files, please don’t hesitate to contact our support team at hello@yourqrstory.com. We’re here to help you every step of the way.